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Admin

Explore documentation on our main Admin settings within the Volie system.

1 author11 articles
Campaign Inheritance: Campaign CatalogThe Catalog includes pre-built templates for common campaign types—such as Maintenance Due, Recalls, and Declined Services—and features both general and OEM-specific options.
Campaign Inheritance: Creating a CampaignBelow, we’ll walk you through the steps to create a campaign. This campaign can function independently or be added to a Parent/Child group structure.
Campaign Inheritance: Parent & Child CampaignsWith Campaign Inheritance, you can designate campaigns as Parent or Child. Updates made to a Parent campaign automatically apply to its assigned Children, streamlining campaign management.
Data ImportsThe Data Imports area lets you upload, map, and assign lists to campaigns.
Email TemplatesThe Email Template Builder lets you create and send email communications to send to your customers. You can use our builder to create, load your own HTML templates or create…
Marketing Exclusion
OrganizationsThe Organization builder allows you to make changes and adjustments in your organization, such as call center hours, department contacts, and policies.
Priority ManagementThe Priority Management page controls the dialing order of outbound campaigns, ensuring high-priority calls or lowest-numbered records are dialed first.
Survey TemplatesThe Survey Templates are the scripts your team will use in the Communication Center.
UsersNavigate to this page in the app to help create and manage your existing users in Volie.
WebhooksEvent Webhooks in Volie can send real-time data to your system. They can be mapped to your field names and pass customer fields or static values.