Purchase a phone number in Volie so an organization can receive inbound calls and messages.
Before you start
To set up Incoming Phone Numbers, you need:
An Admin role (Manager, Owner, or Super Admin)
The Organization the number should belong to
The provider you will purchase from (Telnyx or Twilio)
Steps
Follow these steps to set up Incoming Phone Numbers:
Go to Admin → Incoming Phone Numbers.
Select the plus icon to open Purchase a number.
Select Organization , Country , Provider Name (Telnyx or Twilio), Number Type (Local or Tollfree), and Provider Account *.
Enter the search constraint Volie shows for that provider (for example Digits , Area Code , or City), then select Search.
In Available Numbers, select one or more rows, then select Purchase Number(s).
Confirm the order on Incoming Phone Number Orders (Status, Phone Numbers).
What success looks like
When Incoming Phone Numbers setup is complete, the new number appears on Incoming Phone Number Orders and then on Admin → Incoming Phone Numbers for that organization. If you don’t see any available numbers, change the search constraint and select Search again. If the list stays empty, you will see Unable to find any available phone numbers with the current criteria. Please adjust your search and try again.
Common questions
Who can purchase Incoming Phone Numbers?
Admins with Manager, Owner, or Super Admin access can purchase Incoming Phone Numbers from Admin → Incoming Phone Numbers.
Why can’t I find a number to purchase?
Volie only shows numbers that match the Provider Name, Number Type, and search constraint you entered on Purchase a number. Change Digits, Area Code, City, or Region, then select Search again.
Related articles
How to configure Incoming Phone Numbers
How to set up Interactive Voice Response