Set open and closed hours at the Account, Organization, or Campaign level so appointment scheduling uses the right windows.
Before you start
To set up Appointment Scheduling Hours, you need:
An Admin role (Manager, Owner, or Super Admin)
The account, organization, or campaign these hours belong to
Steps
Follow these steps to set up Appointment Scheduling Hours:
Go to Admin → Appointment Scheduling Hours.
Select the plus icon (or the row edit icon for a non-SYSTEM row).
Set Ownable to Account, Organization, or Campaign. Select Organization and Campaign when those fields appear.
Select a weekday, choose Open or Closed.
If Open, set Start Time and End Time (hour, minute, AM/PM). Start must be before end.
Select Save. Repeat for each day you need.
What success looks like
When Appointment Scheduling Hours setup is complete, the index shows Level, Name, and Sun–Sat (or CLOSED). If you don’t see hours, you will see Unable to find any appointment scheduling hours. SYSTEM rows cannot be edited.
Limitations
Appointment Scheduling Hours has these verified limits:
SYSTEM rows have no edit control.
You can delete a day’s hours only when that day belongs to the Ownable you currently have selected.
Common questions
Who can set up Appointment Scheduling Hours?
Admins with Manager, Owner, or Super Admin access can set Appointment Scheduling Hours from Admin → Appointment Scheduling Hours.
Can I edit SYSTEM hours?
You cannot edit SYSTEM Appointment Scheduling Hours. Create or edit hours at Account, Organization, or Campaign level instead.
Related articles
How to set up Appointment Types