Communication Center
The Communication Center is where all of the customer facing communications take place. This is where your agents will make and take calls, email customers, and text customers.
Communication PreferencesCommunication Preferences allow your team to customize whether customers are opted out of phone calls, text messages, and/or emails based on the outcome of each customer interaction.
Agent Status
Dashboard
Missed Calls
Scheduled Communications
Settings
Call Logs
Answering IB Call
Making OB Call
Manual Mode
Scripts
Customer Timeline
Transferring a Call
Prospects Tab
Contact Information
Dispositions
Tab Section
Customer Search
vMessage
SMS
Emails
SMS and EMail in the Communication Center