Register a phone number as an Outgoing Caller ID so outbound Volie calls can display that number.
Before you start
To set up Outgoing Caller IDs, you need:
Super Admin access to create a new Outgoing Caller ID
Manager or Owner access if you only need to review the list
The phone number (at least 10 digits) and communication provider
Steps
Follow these steps to set up Outgoing Caller IDs:
Go to Admin → Outgoing Caller IDs.
If you are Super Admin, select the plus icon to open New Outgoing Caller ID.
Select Communication Provider and enter Phone Number .
Leave Use outgoing caller ID for all organizations? selected, or clear it and choose Organization.
Select Save.
What success looks like
When Outgoing Caller ID setup is complete, the number appears on Admin → Outgoing Caller IDs with Caller ID, Provider, and Access. If you don’t see the plus icon, you are not Super Admin — ask a Super Admin to add the number. If Save stays disabled, enter a phone number with at least 10 digits.
Limitations
Outgoing Caller IDs have this verified limit:
Only Super Admin can create a new Outgoing Caller ID. Manager and Owner can open the list, search, view, and delete.
Common questions
Who can add an Outgoing Caller ID?
Only Super Admin can add an Outgoing Caller ID from Admin → Outgoing Caller IDs. Manager and Owner can review and delete existing rows.
Why is Save disabled on New Outgoing Caller ID?
Save stays disabled on New Outgoing Caller ID until Communication Provider is selected and Phone Number has at least 10 digits.
Related articles
How to set up Incoming Phone Numbers