Pulse
PULSE is Volie’s AI-powered tool designed to enhance your BDC performance by listening to calls, creating summaries, and delivering data-driven insights.
By Sadie and 1 other2 authors5 articles
PulsePULSE is Volie’s AI-powered tool designed to enhance your BDC performance by listening to calls, creating summaries, and delivering data-driven insights.
Pulse DashboardThis training guide covers the Pulse Dashboard functionality, including understanding default reports, customization options, and administrative features. The Pulse Dashboard provides reporting and analytics for calls analyzed by Pulse.
Pulse AlertsPulse Alerts are triggered by Pulse, Volie’s AI that reviews every call. When set conditions are met, it automatically emails designated recipients, keeping managers informed without manual call reviews.
Pulse Call Intelligence Dashboard
Volie 15: Call Intelligence Dashboard and Pulse AlertsThis session covers the new Call Intelligence Dashboard and Pulse Alerts functionality inside Volie Pulse. The update introduces a more streamlined dashboard experience, improved filtering, saved filters, and customizable real-time…