How to review GoTo calls in Volie
After GoTo Connect is set up, use Volie to confirm GoTo activity is flowing in and to review calls in Pulse. This walkthrough covers checking the connection, finding GoTo calls, and controlling Pulse on tracking lines.
Before you start
Before you review GoTo calls in Volie:
GoTo Connect setup is complete—the External Telephony tab shows Connected to GoTo (see How to set up GoTo Connect in Volie)
Your account has Pulse enabled if you plan to review calls in Pulse
At least some GoTo calls have completed since the connection was made
Steps
Follow these steps to review GoTo calls in Volie:
Confirm GoTo is still connected. Open Account → External Telephony and verify the GoTo Connect card still shows Connected to GoTo with your GoTo account and connection details.
Open Pulse. Go to Pulse (or Pulse — Call Register, if that experience is enabled for your account).
Find GoTo-sourced calls. GoTo calls can show a GoTo badge in the call list. Hover or focus the badge to see External provider: GoTo.
Filter by communication provider (optional). Open Filters and set Communication provider to GoTo to limit results to GoTo calls. Only providers your account is entitled to appear in the list.
Enable Pulse on tracking or click-to-call lines (when needed). For Incoming Phone Numbers with line type Call tracking or Click-to-call, open the number, select the Pulse tab, and turn Pulse Enabled on for each campaign that should use the line. The tab lists Campaign, Status, and Pulse Enabled. Account-level and organization-level Pulse must already be enabled—if not, the tab explains what to enable first.
What success looks like
When GoTo calls are flowing into Volie, External Telephony stays connected and recent GoTo calls appear in Pulse (with the GoTo badge or visible when you filter by Communication provider → GoTo). If you don't see expected calls, confirm the connection is still active, confirm calls completed in GoTo with recordings available there, and check Pulse Enabled on the relevant tracking lines and campaigns.
Limitations
Reviewing GoTo calls in Volie has these verified limits:
Volie receives GoTo activity only while Connected to GoTo on External Telephony. Disconnecting stops ingest until someone connects again.
There is no customer-facing control on the GoTo Connect screen to choose which GoTo lines or call types sync into Volie.
Historical multi-year backfill of older GoTo calls is not part of the initial GoTo Connect release.
Common questions
How do I find GoTo calls in Pulse?
Open Pulse (or Pulse — Call Register), look for the GoTo badge on calls, or open Filters and choose Communication provider → GoTo.
We connected GoTo but calls are not showing up in Volie. What should we check?
Confirm External Telephony still shows Connected to GoTo, confirm recent calls completed in GoTo, and confirm recordings exist in GoTo. For call-tracking lines, confirm Pulse Enabled is on for the right campaigns under Incoming Phone Numbers → Pulse. Contact Volie support if calls are still missing.
Do I need to turn on Pulse for GoTo tracking lines?
For Call tracking and Click-to-call incoming numbers, use the number's Pulse tab to enable or disable Pulse per campaign. Account Pulse and organization Pulse must already be enabled.
How do I stop Volie from receiving GoTo calls?
On Account → External Telephony, select Disconnect, read the confirmation that Volie will stop ingesting GoTo calls and recordings, and confirm. To resume later, select Connect GoTo again.
Is GoTo Connect the same as RingCentral or other phone connections?
GoTo Connect serves a similar purpose—bringing external phone activity into Volie—but setup for GoTo is under External Telephony → GoTo Connect.
Related articles
How to set up GoTo Connect in Volie