Review inbound messages Volie flagged as likely opt-outs, then opt out the phone number or mark the message reviewed.

Before you start

To review Flagged Opt Outs, you need:

An Admin role (Manager, Owner, or Super Admin). Organization Manager can open the page by URL.
Time to review Unreviewed messages (the default filter is the last 7 days, status Unreviewed)

Definitions

These terms appear when you review Flagged Opt Outs:

Term	Meaning
Unreviewed	Message flagged by the system, pending admin review
Already Opted Out	Phone was already opted out before review
Dismissed	Admin reviewed and chose not to opt out
Opted Out by Admin	Admin reviewed and confirmed the opt-out

Steps

Follow these steps to review Flagged Opt Outs:

Go to Admin → Flagged Opt Outs (the page banner is Flagged Message Opt Outs).
Set Start Date, End Date, Reviewed Status, Customer Name, Organization, and Campaign, then select Search.
Open an Unreviewed row. Choose Opt Out to stop future communications to that phone number, or Mark Reviewed if the message should not change opt-out status.
Confirm on Confirm Opt Out or Confirm Mark Reviewed.
To handle several messages, select rows, then use Opt Out or Mark Reviewed on the bulk bar.

What success looks like

When you finish reviewing Flagged Opt Outs, processed rows show Opted Out by Admin or Dismissed, and the checkbox/actions column shows ---. If you don’t see messages, you will see Unable to find any flagged message opt outs. Please adjust your search criteria. Try Reviewed Status All or a wider date range.

Limitations

Flagged Opt Outs has these verified limits:

Checkbox and bulk actions apply only to Unreviewed messages that are not already opted out.
Actions is hidden when Reviewed Status is Dismissed, Opted Out by Admin, or Already Opted Out.

Common questions

Does Mark Reviewed opt the customer out?

Mark Reviewed does not change the customer’s opt-out status. Volie records that an admin reviewed the flagged message. Use Opt Out when you want to stop future communications to that phone number.

Where do I add opt-out keywords?

You do not add opt-out keywords on Flagged Opt Outs. Admin → Opt-Out Keywords is a reference list of system keywords (for example STOP in English). That list is not customer-editable.

How to set up Communication Queue Groups

How to review Flagged Opt Outs