Why does an appointment show as Rescheduled by System instead of an agent?
When an appointment is updated directly in the DMS after it was originally scheduled in Volie, Volie automatically syncs the appointment to match the information received from the DMS. Because this update comes from the DMS integration rather than a user in Volie, the Events tab records the change as System. This System Rescheduled status indicates that Volie received an updated appointment date and/or time from the DMS and automatically updated the appointment to keep it in sync. This is expected behavior and is part of Volie's Appointment Matcher functionality.