Agents receive these calls first, moving to the next priority once completed. If new high-priority records become available, Volie automatically prioritizes them.
How do I locate this page?
From the Management dropdown (top left of the home page), select Priority Management.
This page displays your priority settings. By default, all campaigns are set to priority 10. If unchanged, all will be listed as 10; otherwise, edited priority groups will appear. The page also shows each group's campaign rotation, number of phone campaigns, and remaining customers.
The top menu bar displays the total phone campaigns, total customers in queues, and the projected time to empty all queues.
How do I use this page to adjust my campaign priorities?
To view a priority group’s settings, select the blue eye icon.
This page shows the number of campaigns in the group, remaining records in the queues, and the projected time to empty the queue.
How do I use this page to adjust my campaign priorities? (continued)
Included in the group summary is the Sub Priority. Within the priority group, you can also manage the order at which these campaigns are queued up.
Select the Auto Rotation icon (top right) to view or update priority group rotation settings.
You can apply the same rotation to all campaigns in the group. Use the dropdown to set your preferred rotation.
The rotation options are:
Rotate after X attempts
Rotate after X closed contacts
Rotate after x contacts
Rotate after x final dispositions
Rotate after x hot alerts
Rotate after x leads
Rotate after x new appointments
To move a campaign to a different priority group, click the gray cross icon, enter the new priority, and select Update Campaign (bottom right).
You can set different rotation settings for each campaign in a group. For example, in a Maintenance Retention group, an Inactive campaign can rotate every 25 attempts, while an At Risk campaign rotates every 10.